HERE TO
HELP.
Contact Easy Particular
Use this WhatsApp line for enquiries, complaints and manual service orders. Automated WhatsApp verification codes and order messages are not currently available. Sign-in codes are sent by email.
Processing and support hours: Monday–Friday, 8:00 AM–5:00 PM (West Africa Time).
Requests received outside these hours are reviewed during the next operating period. Government and insurance partner processing may affect turnaround.
Registration refunds
Refund initiation is available if registration has not been completed within 48 calendar hours after verified payment, including weekends. Our admin team reviews flagged orders and initiates refunds manually. Contact us with your order reference and provide all required documents.
Refund initiation is separate from the time your bank or payment provider takes to return funds. Our team will confirm the amount and status with you.
Insurance requests
Admins process insurance requests manually through MyCoverGenius. Payment does not activate cover; issuance and any required inspection or activation must be confirmed.